Lies, Damned lies and Website monitoring statistics
Sometimes it’s hard to find out the truth. Some companies don’t even believe that the truth is out there. There’s even doubt as to who actually originated the phrase “There are Lies, Damned lies and...
View Article3 Quick Tips for the Christmas Website hangover – 2011 Planning
The online Christmas plans are pretty much put to bed now, and many websites are entering their CodeFreeze – time to leave the site alone, not change anything, and pray that key routes like the...
View ArticleWebsite spewing phantom data like Windows 7 Mobile
An interesting mention this week on the BBC Technology website of the fact that users of mobile phones running Windows 7, have found their monthly Internet allowance used up – without them visiting web...
View ArticleCut out Basket Rage by isolating service glitches on your website
(This article by Deri Jones was first published in Internet Retailing magazine.) Online shopping tends to revolve around helping visitors find and put things into the Basket: in order to reach the...
View ArticleMonitor what Users do on your website
Aka: Do what the Customer Does – not an artificial simplification of it. If you want to know WHY users do what they do on your site: web analytics can tell you the What: but only by seeing what the...
View ArticleWebsite performance gains are made via evidence – BBC should know better
A colleague draw my attention to this BBC news item today, which quotes an “online entrepreneur” saying “millions of pounds worth of business is probably being lost each week” in online retail due to...
View ArticleClik here to view.
The Best Retail Website – how to build it and measure it
As retailers make up a good part of the projects we’re busy with the question of to “how to build the best retail website” sometimes comes up. Which is a great question, and one that everyone in...
View ArticleClik here to view.
e-Commerce maturity curve – how to really reduce Customer Struggle part 1
An article at eConsultancy caught my eye, Digital B2B marketers struggle to overcome internal cultural challenges, and reminded me of the varying stages of evolution down the e-Commerce maturity curve...
View ArticleClik here to view.
Mis-pricing online – Amazon suffers today; tips to protect your WebSite
Amazon in the news today, this time because a bunch of their savvy customers took advantage of a pricing glitch to buy goods for just a penny. Luckily it was spotted within 20 minutes, so that kept...
View ArticleWebsite wobbles as the snow falls on southern UK
Planning and testing well in advance of Christmas sales is crucial for all eCommerce sites. One of the worst nightmares for support and marketing teams is an unforseen failure at a time when not only...
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Black Friday analysis of website failures. What went wrong?
Whilst monitoring leading retail sites over Black Friday we saw a high level of website failures, read our commentary below to find out what went wrong. Original post noon Black Friday Black Friday 5pm...
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Black Friday 2016 – today’s failures of CX, page errors and lost revenue
see: Update: 13:30 GMT Update: Black Friday / White Friday – nice humour from Neilsons Travel What is different in today’s Black Friday 2016 web performance and CX errors, over last year? The action...
View ArticleWebsite spewing phantom data like Windows 7 Mobile
An interesting mention this week on the BBC Technology website of the fact that users of mobile phones running Windows 7, have found their monthly Internet allowance used up – without them visiting web...
View ArticleCut out Basket Rage by isolating service glitches on your website
(This article by Deri Jones was first published in Internet Retailing magazine.) Online shopping tends to revolve around helping visitors find and put things into the Basket: in order to reach the...
View ArticleMonitor what Users do on your website
Aka: Do what the Customer Does – not an artificial simplification of it. If you want to know WHY users do what they do on your site: web analytics can tell you the What: but only by seeing what the...
View ArticleWebsite performance gains are made via evidence – BBC should know better
A colleague draw my attention to this BBC news item today, which quotes an “online entrepreneur” saying “millions of pounds worth of business is probably being lost each week” in online retail due to...
View ArticleClik here to view.
The Best Retail Website – how to build it and measure it
As retailers make up a good part of the projects we’re busy with the question of to “how to build the best retail website” sometimes comes up. Which is a great question, and one that everyone in...
View ArticleClik here to view.
e-Commerce maturity curve – how to really reduce Customer Struggle part 1
An article at eConsultancy caught my eye, Digital B2B marketers struggle to overcome internal cultural challenges, and reminded me of the varying stages of evolution down the e-Commerce maturity curve...
View ArticleClik here to view.
Mis-pricing online – Amazon suffers today; tips to protect your WebSite
Amazon in the news today, this time because a bunch of their savvy customers took advantage of a pricing glitch to buy goods for just a penny. Luckily it was spotted within 20 minutes, so that kept...
View ArticleWebsite wobbles as the snow falls on southern UK
Planning and testing well in advance of Christmas sales is crucial for all eCommerce sites. One of the worst nightmares for support and marketing teams is an unforseen failure at a time when not only...
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